(A) Placing blame for the error (B) Responding with “Let me help you” (C) Finding the source of the problem and then presenting options for resolution (D) Providing good customer service

(A) Only normal test results (B) Abnormal test results if authorized by the provider (C) A caller asking for information on a spouse or child (D) Both A and B

(A) The same period that the statute of limitations runs for medical professional liability cases (B) 5 years (C) 7 years (D)1 week

A. No longer than 1 minute B. Every 2 minutes C. Until the time is available to talk D. It is not necessary to check back: patients will hold until you return to the call.

(A) Symptoms of chest pain (B) Severe allergic reactions (C) Animal bite (D) Broken bones

(A) The name of the facility (B) Your name (C) Your offer to help or assist (D)All of the above

(A) Inform the caller that you will be using the speakerphone (B) Let the person know who else will be listening in (C) Door or reception window should be closed (D) Should not be used in areas where conversation can ...

A. Cover the telephone if all staff members need to be away at the same time B. Buffer and screen after-hours calls C. Act as the first point of contact with the practice