Betty Smith is an avid golfer. While teeing off at her golf club recently, she sliced her shot and hit her golfing partner, Susan Jones, in the face causing Susan to suffer a laceration, severe pain, and temporary loss of vision in one eye. Betty immediately contacted her insurance agent, reported the mishap, and inquired about coverage under her homeowners’ insurance policy. The agent in turn reported the claim to the insurance company. In settling the claim, which step would NOT be followed by the insurer’s representative?

(A) Identify the insurance policy covering Betty Smith.
(B) Acknowledge receipt of the claim to the agent.
(C) Advise Susan not to contact an attorney.
(D) Determine if the loss occurred during the policy period.
(E) Document and file all information concerning the claim.